Maintenance and Support
IPL Consulting’s support team consists of professionals with many years of industry experience, having deep knowledge of the functionality of Infor products and highly motivated to help solving customers’ business problems.
We are focused on long-term cooperation and ongoing technical support, and we develop solutions for our customers to meet the changing needs of their business.
We offer the following services:
- Outsourcing system administration functions for Infor applications
- Application and database server management, user management
- Migration to new versions of Infor products, operating systems and databases
- First-line technical support services for Infor products using the support portal of IPL Consulting:
- receiving requests for Customer-identified incidents in running the standard Infor software
- reproduction, analysis and transfer of bugs to the vendor for correction
- tracking of Infor software fixes and updates and transmitting them to the Customer
- Consulting for IT services employees, key users and end users on working with Infor applications
- Search and analysis of user errors, assistance in correcting
- Individual client support of old versions of Infor software (Baan IV, FP3-FP6), including legislative changes
- Development and modification of add-ons (functionality, sessions, reports,)
- Adaptation of Infor products while changing the company’s business processes, as well as assistance to employees while configuring information systems for new products, production facilities and other changes in the material flow
